How to find a patient using HPOS

The Find a patient service available in Health Professional Online Service (HPOS) allows you to confirm patient details, Medicare card details, DVA numbers and concessional eligibility online and in real time.

 

Confirm the patientís details when:

         a patientís Medicare or Veteran card is presented

         the patient has given consent to the search for claiming purposes.

 

1.       Log on to HPOS using your PRODA account.

2.       Select the Find a patient tile from the main menu.

3.       Select Medicare patient as the Search type and Medicare card details from the Use drop down menu, or for a Veteran card select DVA patient as the Search type.

4.       Enter the patientís Medicare or Veteran card details.

5.       Select the declaration check box.

6.       Select Find.

 

Confirm Medicare details when:

         When a patientís Medicare card number is unavailable

         the patient has given consent.

 

Search using their personal information such as surname, first name and date of birth to confirm their Medicare details for claiming purposes.

 

1.       Log on to HPOS using your PRODA account.

2.       Select the Find a patient tile from the main menu.

3.       Select Medicare patients as the Search type and patient name and date of birth from the Use drop down menu.

4.       Enter the patientĎs name and date of birth details.

5.       Select the declaration check box.

6.       Select Find.

 

 

This infographic is correct as at December 2020

Module code HPOS M03 INFO2

Australian Government

Services Australia

Website, medicareaust.com/index